Give MTA some credit where credit is due

We seem to live in an era where businesses, beginning with banks and including so many others, try to gouge every penny out of us they can. So maybe when someone doesn't it's a good idea to single them out for a little well-deserved praise.

A few weeks ago I finally decided my internet connection was just too slow and I called the provider to upgrade. The provider is a cooperative, Matanuska Telephone Association. They offer 256k, 756k, 1 G and 3 G speeds, but I was told the two higher speeds are not available in the forgotten corner of the group of valleys where I live.

That was a little disappointing but I was able to upgrade to 756 K. Some improvement, although not nearly what I had hoped for. But, oh well.

Imagine my surprise when I received this email a few weeks later:

Dear MTA Member:

MTA appreciates your business. A monthly recurring credit of $7.50 will be applied to your bill until your facilities can be upgraded to provide enhanced services.

This credit will be automatically applied. If you have any questions please call 1-800-478-3211.

Thank you for choosing MTA.

MTA Product Management

In other words, because they can't provide me with a service I wanted, the co-op is giving me a discount on my bill, not something one would expect in the modern cutthroat world. All you can say is thank you, and more, thank you for understanding. It is a discount I never would have asked for or expected.